FAQ: Settings

  • Which network does Expat Mobile use?

    We use the reliable networks of the Dutch telecom operator T-mobile and partners. The coverage checker of T-Mobile provides more information about the coverage of the network in your area. Here you can download the gedragscode internet snelheden.

  • When do you limit the speed of my mobile Internet?

    Expat Mobile offers standard download speeds of up to 50 Mbps and an upload speed of 25 Mbps for all data bundles. For subscriptions without data bundle is the speed up to 384 kbps.

    In the Netherlands and the EU, customers receive an SMS when the data bundle has reached 80% and 100% of its limit. You also receive an SMS when you reach € 25 outside the bundle and at € 50. Upon reaching the standard outside the bundle limit (€ 80), access will be temporarily blocked. Contact us if you want to raise or lower the standard outside the bundle limit or if you have a question about this.

    While roaming outside the EU:
    A data limit of € 50.00 excl. VAT applies. Once € 50.00 has been used in a month, the customer receives an SMS with the notification of limit reached.
    To use more SMS " ALLOW " to 1350. After that, there are no more warnings! Keep this in mind. If you do nothing or if you don't use the right text, the access will be temporarily blocked. This setting is automatically enabled to protect you as a customer against possible high costs if you are outside of Europe and you have data roaming turned on. This block is valid until the first day of the following month.

  • What are the settings for mobile internet?

    Once you have activated your SIM card you will automatically receive an SMS containing the data to configure your internet settings on your phone.
    You can also easily do it yourself by going to mobile network settings in your phone and then use access point / APN: internet.

  • How do I log in to 'My Mobile'?

    Once you have signed up for an Expat Mobile subscription you will automatically receive an email with your login details for My Central Services.

  • My SIM card is not working, what can I do?

    - Does your mobile have a simlock?
    If this is the case, please remove the simlock on your mobile. If you are not sure, you can test this by trying the SIM card in another mobile.
    - No network connection? Always try to restart your mobile first.
    - When you pass the border, our SIM cards will automatically switch from network. If your mobile has not found a network after a few minutes, we advise you to restart your phone. If this does not work, you can switch the network manually via Settings on your phone.

    If all the above does not work, please contact our customer service on +31 20 20 50 597 or send an email to info@expatmobile.nl

  • How do I listen to my voicemail?

    You can listen to your voicemail messages by calling 1233.

    From abroad
    If you want to listen to your voicemail from abroad, you must first set a password.

    When abroad, call: +31637001233 and follow the instructions:

    * Enter your mobile number and finish with #
    * Enter your voicemail password and finish with #
    * You will then be taken to the playback menu of your voicemail

  • Phase out 2G network

    T-Mobile has informed us that 2G will no longer be supported from June 1, 2023.
    Since we are using the T-Mobile networks, this can cause problems if you still use an old phone that only supports 2G. In this case we strongly advise you to switch to a more modern phone.