FAQ: Settings

  • Which internet speeds does Expat Mobile provide?

    Expat Mobile customers use the KPN network. In the coverage checker KPN provides more information about the coverage of the KPN network in your area. Information about the data offers are available for download. Here you can download the gedragscode internet snelheden.

  • When do you limit the speed of my mobile Internet?

    Expat Mobile offers standard download speeds of up to 50 Mbps and an upload speed of 25 Mbps for all data bundles. For subscriptions without data bundle is the speed up to 384 kbps.

    In the Netherlands, the customer receives an SMS and speed of mobile Internet is restricted when the monthly bundle is exceeded by more than 250 MB. When the threshold of 750 MB is exceeded, the client receives another SMS and the usage of data is completely blocked.

    While roaming within the EU, once 200 MB has been used in a month, the customer receives an SMS from 1330 with the text '80% of data limit reached, you want to continue?' At 250 MB, data roaming is blocked. An SMS is send with 'limit is reached, you want to continue? Please answer "YES" if you want to continue.'

    While roaming outside the EU, once 20 MB has been used in a month, the customer receives an SMS from 1330 with the text '80% of data limit reached, you want to continue?' At 25 MB, data roaming is blocked. An SMS is send with 'limit is reached, you want to continue? Please answer "YES" if you want to continue.'

  • What are the settings for mobile internet?

    Once you have activated your SIM card you will automatically receive an SMS containing the data to configure your internet settings on your phone. You can also easily do it yourself by going to the mobile network setting in your phone and then use access point / APN: internet or portalmmm.nl

  • How do I log in to My Expat Mobile?

    After you have received your first bill you can access to My Expat Mobile. You can log in to My Expat Mobile with your username and password. You will find the instructions in the monthly e-mail with your invoice.

  • My SIM card is not working, what do I do?

    - Does your device have a simlock? If this is the case, remove the SIMlock on your device. You can test this by trying the SIM card in another device.
    - Check that the Roaming settings on your device.
    - When you pass the border, our SIM cards will automatically switch from network. If your device has not found a network after a few minutes, we advise you to restart your device. If disabling does not help, you can switch the network manually via Settings on your device.

    If this does not work, please contact our customer service on +31 20 20 50 597 or send an email to info@expatmobile.nl

  • How can I listen to my voicemail from abroad?

    In the Netherlands, you can listen to your voicemail by dialing the following number: 1233 Outside the Netherlands you can call your own number and wait until after the voicemail greeting. Then enter an *. Then you will be be asked for the four digit PIN code. Receiving voicemail inside the Netherlands as well as abroad in the EU is free.