FAQ: Service & Contract
Who is Expat Mobile?
Expat Mobile is a brand of Central Services. In response to the high prices charged by Dutch providers for international calls and data, the UK company TrendCall Services Ltd. started selling Dutch mobile subscriptions for travellers and expats in 2005. In 2006 TrendCall Services became a fully independent Dutch Limited Liability company, owned and managed by Dutch ex-expats. Over the years several brands such as CargoFone, SOS Mobiel and SeniorFoon were added, so we changed the name to Central Services. Expat Mobile is the latest and most successful brand. Expat Mobile provides cheap national and international call rates, so you can always keep in touch with family and friends at the lowest possible cost. We offer our customers the highest call quality at the lowest rates. We are known for our direct customer contact. Our customers are often travelling and/or busy with their work. You certainly do not need to be treated like a number. That is why our helpdesk offers one-on-one contact: we pride ourselves in not having a voice response system (VRS).
I'm happy with Expat Mobile, can I tell this to someone?
Yes, please do! We distinguish ourselves from the rest by spending little on marketing and much on our customers. Through our Tell A Friend program you can invite your friends, family and colleagues to take an Expat Mobile subscription. Once your friend(s) joins us, you both receive an credit.
For whom is Expat Mobile?
Our mobile phone subscriptions are specifically aimed for the international sector. We have specifically tailored our call plans to the needs of Expats and offer savings where most providers would charge extra.
Can I keep the same number when I change provider?
Want to keep your current Dutch 06-mobile number? That is possible! Our staff will be happy to help you with transferring your current phone number.
Please keep in mind that number portability can take up between a few days (prepaid) to several weeks (depending on your current provider).
My SIM card is lost or stolen. How do I block my SIM card?
For blocking your SIM card, call our customer service department on +31 20 2050597.
Please also send us an email with your details and the request for a replacement SIM card. We will then send you a replacement SIM card as soon as possible. Note: the one-off costs for replacing a SIM card is € 8.47
I have not yet received my SIM card, what can I do?
We will send the SIM card (s) as soon as the application is complete. This means that we must have a copy of your ID and that you have paid the activation fee. Once this is done you will receive an email from us as soon as your SIM card has been sent.
If you have any questions about the status of your order or if you have not received the SIM card, please contact us.
Shipping within the Netherlands takes 2-3 working days on average. If you want to know the shipping time for another destination, please send us an email and we will be happy to look it up for you.
Where can I go with my other questions?
The Expat Mobile customer service agents will do their best to answer and solve your questions and problems quickly and accurately.
You can reach us on + 31 20 205 0597 during office hours on working days or send us an email on firstname.lastname@example.org
How can I cancel my subscription?
You can cancel your subscription from 3 months before the end of your contract. A notice period of 1 month applies to all contracts. Cancellations must be made in writing or by e-mail, stating your customer number and the telephone number to be terminated. If we have not received a cancellation from you, your subscription will continue with a cancellation period of 1 month. We can not process inaccurate or incomplete cancellations.