FAQ: Service & Contract
Who is Expat Mobile?
Expat Mobile is a brand of Central Services. In response to the high prices charged by Dutch providers for international calls and data, the UK company TrendCall Services Ltd. started selling Dutch mobile subscriptions for travellers and expats in 2005. In 2006 TrendCall Services became a fully independant Dutch Limited Liability company, owned and managed by Dutch ex-expats. Over the years several brands such as CargoFone, SOSmobiel and SeniorFoon were added, so we changed the name to Central Services. Expat Mobile is the latest and most succesful brand, Expat Mobile provides cheap national and international call rates, so you can always keep in touch with family and friends at the lowest possible cost. We offer our customers the highest call quality at the lowest rates. We are known for our direct customer contact. Our customers are often travelling and/or busy with their work. You certainly do not need to be treated like a number. That is why our helpdesk offers one-on-one contact: we pride ourselves in not having a voice response system (VRS).
I'm happy with Expat Mobile, can I tell this to someone?
Yes, please do! We distinguish ourselves from the rest by spending little on marketing and much on our customers. Through our Tell A Friend program you can invite your friends, family and colleagues to take an Expat Mobile subscription. Once your friend(s) joins us, you both receive an credit.
For whom is Expat Mobile?
Our mobile phone subscriptions are specifically aimed for the international sector. We have specifically tailored our call plans to the needs of Expats and offer savings where most providers would charge extra.
Can I keep the same number when I switch operators?
Want to keep your current Dutch mobile number? That is also possible with Expat Mobile. Our staff will be happy to help you with maintaining your current phone, regardless of carrier or remaining term of your current subscription. Note that number portability can take anything between a few days (prepaid) to several weeks or even months (depending on your current supplier).
My SIM card is lost or stolen. How do I block my SIM card?
For blocking your SIM card please call our customer service department at+31 20 205 0597.
I have not yet received my SIM card, what do I do?
You will receive the SIM card within a week of your request. If you have requested number portability, it may take longer...depending on the contract, it can take just a few days or several weeks or months before your number can be ported.
Where can I go with my other questions?
The Expat Mobile customer service people will doe their best to solve your questions and problems quickly and accurately.
You can call us + 31 20 205 0597 during office hours. The mailing address of Expat Mobile is: Joan Muyskenweg 134, 1114 AN Amsterdam.
You can also e-mail us on: email@example.com
How can I cancel my subscription?
You can cancel your subscription from 3 months before the end of your contract. The minimum contract duration of our subscriptions is 3 months. A notice period of 1 month applies to all contracts. Cancellations must be made in writing or by e-mail, stating your customer number and the telephone number to be terminated.
We can not process inaccurate or incomplete cancellations.